Privacy Policy

Last updated: March 3, 2026 · Turftics Limited, Nairobi, Kenya

1. Who We Are

Turftics Limited is responsible for processing your personal data when you use the Turftics mobile application and related services (the "Platform").

Address: Limuru Road, Parklands, Nairobi, Kenya
Email: info@turftics.com

2. Information We Collect

We collect personal information that helps us operate bookings, verify users, process payments, and improve the Platform.

  • Full name, phone number, email address
  • Date of birth (for age verification)
  • Profile photo
  • Booking and transaction history
  • Reviews, feedback, and support communications
  • Device info (OS, app version, IDFA / GAID, IP address)
  • Precise GPS location (only with your permission)
  • App usage behavior and tap activity

3. How and Why We Use Your Data

  • Creating and managing your account
  • Processing bookings and confirming payments
  • Sending booking confirmations, reminders, and cancellations
  • Enabling venue check-in and reservation verification
  • Preventing fraud, abuse, and unauthorized access
  • Providing customer support
  • Recommending nearby venues and relevant offers
  • Meeting legal, tax, and regulatory obligations in Kenya

4. Data Retention

We retain your data only as long as reasonably necessary.

  • Active accounts: Data remains while your account is in use
  • Deleted accounts: Personal identifiers erased within 30 days
  • Purged from backup archives within standard cycles
  • Anonymized transaction records kept for audit compliance

5. Data Security

  • Encrypted data transmission
  • Secure authentication systems
  • Restricted access controls

6. Your Rights and Control

  • View and update your profile in the app
  • Disable GPS location at the device level
  • Opt out of marketing communications
  • Request full account deletion via the app or by emailing info@turftics.com

7. Children

Turftics is not intended for users under 13. We do not knowingly collect personal data from children. If discovered, such data will be promptly deleted.

8. Third-Party Services

The Platform may integrate with third-party services such as payment providers (including M-Pesa), Google, Firebase, and app stores. Those services operate under their own privacy policies.

9. International Processing

Your data may be processed in different countries depending on our service providers, with appropriate safeguards in place.

10. Changes to This Policy

We update the "Last updated" date when this policy changes. Continued use of the Platform means you accept the updated policy.

11. Contact

Turftics Limited
Limuru Road, Parklands
Nairobi, Kenya
info@turftics.com
Support@turftics.com